Frequently Asked Questions

Voyageo is a locally-owned Morocco travel agency with deep roots in Moroccan culture. Our team consists of native Moroccans who provide authentic, personalized experiences. We focus on small group tours, sustainable tourism, and creating genuine connections between travelers and local communities.

Yes! We specialize in private, customized tours tailored to your interests, budget, and schedule. Whether you're traveling solo, as a couple, or with a group, we can create a personalized itinerary just for you.

Our professional guides are multilingual and speak English, French, Spanish, Arabic, and Berber. We can arrange guides who speak other languages upon request with advance notice.

We recommend booking at least 2-4 weeks in advance, especially during peak seasons (March-May and September-November). However, we can often accommodate last-minute bookings depending on availability.

Cancellations made 30+ days before departure: Full refund minus 10% processing fee. 15-29 days: 50% refund. 7-14 days: 25% refund. Less than 7 days: No refund. We recommend travel insurance for unexpected circumstances.

Yes, modifications are possible subject to availability and may incur additional costs. We'll do our best to accommodate changes, but some services may be non-refundable once booked.

Citizens of many countries including USA, Canada, EU, UK, Australia, and Japan can enter Morocco visa-free for up to 90 days. Your passport must be valid for at least 6 months from entry date. Please check current requirements with your local Moroccan consulate.

No special vaccinations are required for Morocco. However, we recommend being up-to-date on routine vaccines (MMR, DPT, flu, etc.). Consult your doctor or travel clinic for personalized medical advice.

Pack comfortable walking shoes, modest clothing (covering shoulders and knees), sunscreen, hat, and layers for temperature changes. For desert tours, bring warm clothes for cold nights and light, breathable fabrics for hot days.

Our tours typically include accommodation, transportation, professional guide, some meals, and entrance fees to major attractions. Specific inclusions vary by tour - check individual tour descriptions for detailed information.

Absolutely! We offer family-friendly tours with activities suitable for children. We can adjust itineraries, provide child seats in vehicles, and recommend family-appropriate accommodations. Many families love our cultural experiences and camel trekking adventures.

Most of our tours involve moderate walking and are suitable for average fitness levels. We offer options for different activity levels and can customize tours for specific mobility needs. Desert tours involve some walking on sand, but camels are available for those who prefer not to walk.

We offer a range from traditional riads and kasbahs to luxury hotels and desert camps. All accommodations are carefully selected for comfort, authenticity, and quality. We can accommodate different budgets and preferences.

Yes, single rooms are available for most accommodations with a single supplement fee. In desert camps, private tents can be arranged. We'll always try to accommodate solo travelers' preferences.

We accept major credit cards (Visa, MasterCard), bank transfers, and PayPal. A deposit is required to secure your booking, with the balance due before departure. Cash payments can be arranged for certain services in Morocco.

No hidden fees! Our prices are transparent and include all mentioned services. Optional activities, personal expenses, tips, and international flights are clearly listed as not included. We believe in honest, upfront pricing.

Yes! We offer attractive discounts for groups of 6 or more people. The larger the group, the better the rate. Contact us for a customized group quote - we love hosting families, friends, and organizations!